Privacy Policy

Introduction

Ncourage, led by Dr. Susan der Kinderen (Registerpsychologist NIP A&O), is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

Data Controller

Ncourage is the data controller for personal data collected in the course of providing services to individuals and small groups, including coaching, training, workshops, surveys, and consultancy.

What Data We Collect

We may collect the following types of data:

• Contact details (name, email, phone number)
• Demographic information (e.g., age, role, employer)
• Information you share during coaching or assessments
• Survey responses
• Payment and invoicing details

Purpose of Processing

We collect and process personal data for the following purposes:

• To provide and administer coaching, training, and consultancy services
• To communicate with clients and participants
• To analyze aggregate outcomes (anonymized)
• To comply with legal and financial obligations

Legal Basis for Processing

We process data based on:

• Your consent and/or the performance of a contract
• Our legitimate interest in delivering professional services
• Legal obligations (e.g., tax records)

Sharing of Data

We do not sell or share your personal data with third parties, except:

• When necessary to deliver services (e.g., survey platforms)
• When legally required
• With your explicit consent

Data Retention

We retain personal data only as long as necessary:

• Coaching and session data: up to 1 year after the end of service
• Financial records: 7 years (per Dutch tax law)
• Survey data: as per project agreement or consent form

Your Rights

Under the GDPR, you have the right to:

• Access your data
• Rectify inaccurate data
• Request deletion (right to be forgotten)
• Restrict or object to processing
• Data portability
  To exercise your rights, contact: info@ncourage.nl

Security Measures

We take appropriate technical and organizational measures to safeguard personal data, including secure storage, limited access, and use of GDPR-compliant third-party platforms.

Questions or Complaints

For questions, please contact info@ncourage.nl If you believe your data rights are being violated, you may contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).